This video is an Airplay Demo showing how to get Sky Go to stream to your Apple TV.All copyrighted content remains the property of their respective owners. Sky Go Extra: Sky TV customers only. No extra cost with Multiscreen, otherwise £5 extra a month. Allow up to 24 hours for your account to be activated. 31 days' notice to cancel. Concurrent online viewing on 2 devices. Download selected Sky Go content in the UK only via Wi-Fi. Content depends on your Sky TV package.
Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
Sky Go App Mac Airplay
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Apple Airplay Download For Mac
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
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Get started
Make sure that your devices meet the requirements for using AirPlay. To use Siri to play and control video from your iPhone, iPad or iPod touch, add your Apple TV or AirPlay 2-compatible smart TV to the Home app and assign it to a room.
Stream video from your iPhone, iPad or iPod touch
- Connect your device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- Find the video that you want to stream.
- Tap . In some third-party apps, you may need to tap a different icon first.* In the Photos app, tap , then tap .
- Choose your Apple TV or AirPlay 2-compatible smart TV. Need help?
To stop streaming, tap in the app that you're streaming from, then tap your iPhone, iPad or iPod touch from the list.
*Some video apps may not support AirPlay. If you can’t use AirPlay with a video app, check the App Store for tvOS to see if that app is available on Apple TV.
If video streams automatically to an AirPlay device
Your device might stream video automatically to the Apple TV or AirPlay 2-compatible smart TV that you use frequently. If you open a video app and see in the top left-hand corner, then an AirPlay device is already selected.
To use AirPlay with a different device, tap, then tap another device, or tap 'iPhone' to stop streaming with AirPlay.
Stream video from your Mac
- Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- On your Mac, open the app or website that you want to stream video from.
- In the video playback controls, click .
- Select your Apple TV or smart TV. Need help?
To stop streaming video, click in the video playback controls, then choose Turn Off AirPlay.
Mirror your iPhone, iPad or iPod touch
Use Screen Mirroring to see the entire screen of your iPhone, iPad or iPod touch on your Apple TV or AirPlay 2-compatible smart TV.
- Connect your iPhone, iPad or iPod touch to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- Open Control Centre:
- On iPhone X or later or iPad with iPadOS 13 or later: swipe down from the top right-hand corner of the screen.
- On iPhone 8 or earlier, or iOS 11 or earlier: swipe up from the bottom edge of the screen.
- Tap Screen Mirroring.
- Select your Apple TV or AirPlay 2-compatible smart TV from the list. Need help?
- If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS or iPadOS device.
Your TV uses your iOS or iPadOS device's screen orientation and aspect ratio. To fill your TV screen with the mirrored device screen, change your TV's aspect ratio or zoom settings.
To stop mirroring your iOS or iPadOS device, open Control Centre, tap Screen Mirroring, then tap Stop Mirroring. Or press the Menu button on your Apple TV Remote.
Mirror or extend your Mac display
With Apple TV or an AirPlay 2-compatible smart TV, you can mirror the entire display of your Mac to your TV or use your TV as a separate display.
- Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
- On your Mac, click in the menu bar at the top of your screen. If you can't see , go to Apple menu > System Preferences > Displays, then select 'Show mirroring options in the menu bar when available'.
- Choose your Apple TV or AirPlay 2-compatible smart TV. Need help?
- If an AirPlay passcode appears on your TV screen, enter the passcode on your Mac.
Change settings or stop mirroring
To change the size of your desktop mirrored on your TV, click in the menu bar. Then select Mirror Built-in Display to match the size of your desktop or Mirror Apple TV to match the size of your TV.
AirPlay also lets you use your TV as a separate display for your Mac. Just click in the menu bar, then select Use As Separate Display.
To stop mirroring or using your TV as a separate display, click in the menu bar, then choose Turn AirPlay Off. Or press the Menu button on your Apple TV Remote.
Find out more about mirroring or extending the display of your Mac.
Apple Airplay App
Do more with AirPlay
Sky Go Mac Airplay App
- Use Siri on your iPhone, iPad or iPod touch to play films and TV programmes, and control playback on your Apple TV or AirPlay 2-compatible smart TV.
- Use AirPlay to stream music, podcasts and more to your Apple TV, HomePod or other AirPlay-compatible speakers.
- Add your AirPlay 2-compatible speakers and smart TVs to the Home app.
- Find out what to do if you can't stream content or mirror your device's screen with AirPlay.